Telecommunications
5 AI SkillsTurn network signal into commercial and risk decisions.
Telco operators sit on the richest signal in the economy — but consume it in dashboards. Compass fuses network, product, CRM, wholesale and external signals into decisions: which B2B accounts to defend, which fraud rings to break, which regulatory obligations to prove.
For B2B revenue, wholesale, fraud, network & regulatory teams in telco operators.
The problem
What's broken today
The structural problems we solve.
B2B churn is priced-in after it happens. Wholesale fraud recycles the same routes and SIM boxes across partners. Regulatory obligations (data retention, lawful intercept, universal service) drive endless manual reconstructions.
Coverage debt on top accounts
A handful of named accounts move the entire forecast, yet account plans are refreshed quarterly at best and rarely reflect the last 30 days of stakeholder, regulatory and competitive activity.
RFP cycles you find out about late
Wholesale and enterprise procurement decisions are triggered by events — contract end dates, network refresh, M&A — that are public weeks before your team hears about them internally.
Churn that surfaces in the QBR
Network incidents, SLA disputes and CIO rotations compound silently. By the time the retention conversation happens, the replacement vendor has already been scoped.
In numbers
Order of magnitude
What teams see in the first two quarters.
How it works
From source to deliverable
From the systems you already run to the deck you hand over — one model in between.
The signal feed, live
Every source below lands in the same feed, already resolved onto the entity it belongs to — and carries where it came from.
- 01CRM & billing
- 02Network & OSS/BSS
- 03Wholesale & interconnection data
- 04Regulatory feeds
- 05External signals
- 06Contracts & MSAs (PDF)
CRM & billing
Salesforce, Amdocs, Netcracker, in-house
Network & OSS/BSS
CDR, xDR, quality of service, incident logs
The resolved model
The raw name is resolved onto the modelled entity — subsidiaries, owners and links already attached — so a signal lands on something that already exists instead of opening a new record.
Reports, decks, spreadsheets, dashboards and alerts — finished, not drafts.
- Brief (PDF)B2B account brief
- GraphWholesale fraud graph
- DashboardB2B churn & health dashboard
- ExcelRegulatory response pack
- AlertFraud & churn alerts
Benefits
Outcomes
What changes when you operate with Compass.
AI Skills
Scoped for this sector
Named jobs, already scoped for this sector — each one runs on your model.
| Skill | Family | What it does | Output |
|---|---|---|---|
| Account Expansion Scout | Revenue | Detects upsell and cross-sell signals across the installed base — funding rounds, hiring, product usage — and routes them to the owner. | alertaction |
| Counterparty Network Map | Trade & Supply Chain | Reveals hidden ownership chains, intermediaries and shared directors across a portfolio of counterparties. | graphbrief |
| Insurance Fraud Detection | Risk & Compliance | Detects coordinated claims networks, staged incidents and repeat actors across policies, providers and geographies. | graphalert |
| Third-Party Due Diligence | Risk & Compliance | Builds an evidence-backed dossier on any counterparty — ownership, litigation, sanctions, adverse media — in minutes instead of days. | briefgraph |
| Regulatory Change Monitor | Risk & Compliance | Tracks regulatory updates across jurisdictions, maps them to impacted processes and controls, and drafts change tickets automatically. | briefaction |
A concrete case
Telecommunications
€6M/yr enterprise renewal saved —and a fraud ring shut down the same quarter.
Pipeline coverage on strategic accounts
2–3× · Continuous enrichment surfaces accounts and contacts your team was not actively working.
Time to qualify a wholesale RFP
−30% · Compass arrives with the brief, the relationship history and the win themes pre-drafted.
A strategic B2B account showed silent SLA breaches on two sites, a sponsor change and a competitor RFP in the market. Compass triggered a save motion 90 days before renewal. In the same quarter, the wholesale team used Compass to trace a SIM-box ring across three partners and shut it down with an evidence pack the regulator accepted.
Telecommunications
Common questions
What telecom leaders ask us first.
Both run on the same context graph but follow different play libraries — wholesale focuses on capacity, contract end and peering signals; enterprise focuses on stakeholders, RFPs and adjacent attach.
No. Compass enriches and ranks what is already in your CRM, and writes structured updates back. Salesforce or Dynamics remains the system of record.
Sensitive workloads can be deployed in sovereign or in-region environments. Compass never trains on customer data and provides a full audit trail on every recommendation.
See Compass on your sector.
30 minutes. Your accounts, your pipeline, your signals. We'll show you the actions Compass would recommend today.